After-sales Service Process

• Fill in your application and ship out your device:

  1. Fill in the customer return form. (include the warranty card)

  2. Ship out your device

  
  

• Inspect and repair：

  The after-sales department check the quantity with the customer and submit it to the maintenance department for processing.

• Ship back to you safe and sound

  The repair phones will return within 5-7 working days after repair.

In addition, in order to ensure the quality of after-sales faster and more effectively, in line with the smooth progress of the above process, we need the following points for the agents:

1. When the agent collects the user's rework machine, the agent must carefully check whether all the rework machines of the customer are human factors or non-human factors. If the machine is damaged by human factors, the corresponding fee will be charged, if not charged according to the standard. The loss company will not be responsible.

2. Before returning the repair machine, all the agents need to fill in the “Customer Rework Order” carefully, so that the company can send the repair machine back to you more quickly after receiving the repair machine.

3. If you have not done anything, or if you have any questions, please call 0755-29030139

Oral Intelligent Industrial Co., Ltd. reserves the right to interpret and modify the terms of after-sales service.