Warranty Policy

If your device have hardware problem, you need to contact the seller for warranty details. OALE made agreement with authorized agents, 1 year warranty is provided. Customer who needs repairs could contact your seller. They're going to send the phones back to us and get it fixed. The OALE warranty policies vary from different countries/territories/purchase channels.

Important Notes:

1. Your warranty is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty, but a repair can be still implemented at your own cost:

a) The warranty period has expired;

(b) Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to follow the user manual;

(c) Disassemble, repair, modify the device by yourself without Company’s permission or repair the device in other service center not authorized by the company;

(d) Damage caused by force majeure;

(e) The user is unable to provide the warranty card and valid proof of purchase or the product model and the barcode does not match or are altered;

(f) Natural wear and tear of the product (for instance: casing, keypad, display, antenna, accessories and otheraccessories);

(g) Faults, defect or defects not caused by the company;

(h) Barcode and warranty labels are damaged and unrecognizable.

2. Others

(a) Faults caused by network and wireless information service providers (operators) are not covered by the warranty;

(b) Our warranty does not cover services verbally promised by the dealer that violate principles set forth on the warranty card.